Terms of service

Last updated: 2 November 2026

1. Seller and scope

These general terms and conditions of sale apply to any order placed on douceevidence.com by a consumer residing in a Member State of the European Union or in Monaco. The seller is Muhammet Yalvaç, a sole proprietorship under Turkish law trading as Douce Évidence, Dumlupınar Mah. Atmaca Sk. No 18, İç Kapı 15, 34896 Pendik / İstanbul, Turkey, tax number (VKN) 9340954221, reachable at contact@douceevidence.com. Placing an order implies acceptance of these terms.

2. Products

The products offered are cosmetic skincare products presented with their main characteristics and ingredient list. Photos are not contractual. Offers are valid while stocks last at our partner.

3. Prices

Prices are shown in euros, all taxes included, excluding delivery costs. Delivery costs are displayed before the order is confirmed. We may change our prices at any time; the applicable price is the one displayed when the order is placed.

4. Orders

The order is final once payment has been validated. A confirmation email summarising your order is sent to you. We reserve the right to cancel an order in the event of a payment dispute or product unavailability; the amount paid is then refunded in full.

5. Payment

Payment is made by bank card via a secure payment platform (3D Secure). We do not store any bank details.

6. Delivery

Products are shipped from the brand's warehouse in Germany. Estimated delivery time: 3–5 business days after shipping (1–3 business days for Germany). Free shipping on orders from €45, €5.99 below (€4.99 for Germany). A tracking number is sent by email. If your parcel arrives damaged, please let us know as soon as possible (ideally within 3 days) with a photo so that we can act quickly with the carrier. This does not affect your rights under the legal guarantees (section 8).

7. Right of withdrawal

You have 14 days from receipt to exercise your right of withdrawal, without having to give a reason. Simply send us a clear statement, for example using the form below, to contact@douceevidence.com. Products must be returned unopened, in their original packaging, within 14 days of your request; return costs are borne by you. For reasons of hygiene and health protection, products unsealed after delivery cannot be returned. The refund is made within 14 days of receiving your request, subject to receipt of the product, including the original delivery costs (based on the standard delivery rate), using the same payment method.

8. Legal guarantees

All products benefit from the legal guarantee of conformity and the guarantee against hidden defects under the applicable consumer law. If a product is non-compliant or defective, please contact us: we will replace or refund it.

9. Liability

Our products are for external use only. We recommend reading the ingredient list and testing on a small area of skin before first use. We cannot be held liable for improper use.

10. Personal data

The data collected is necessary to process your order. Its use is described in our privacy policy.

11. Mediation and disputes

In the event of a complaint, please contact our customer service first at contact@douceevidence.com: we undertake to reply within 7 days. If no amicable solution is found, you may contact the European Consumer Centre of your country of residence (ECC-Net) free of charge, which assists consumers with cross-border disputes, or bring the matter before the competent court.

12. Governing law

These terms are governed by Turkish law. In accordance with Article 6 of Regulation (EC) No 593/2008 (“Rome I”), this choice may not deprive consumers of the protection afforded to them by the mandatory provisions of the law of their country of habitual residence. Consumers may also bring proceedings before the courts of their place of residence.

Annex – Withdrawal form

To Douce Évidence (Muhammet Yalvaç), Dumlupınar Mah. Atmaca Sk. No 18, İç Kapı 15, 34896 Pendik / İstanbul, Turkey, contact@douceevidence.com:
I hereby give notice that I withdraw from my contract for the sale of the following goods:
– Ordered on / received on: …
– Order number: …
– Name and address of the consumer: …
– Date and signature (if sent on paper): …