Refund policy

You have 14 days from receipt of your order to exercise your right of withdrawal, without giving any reason. To do so, write to us at contact@douceevidence.com or via our Contact page with your order number, or use the withdrawal form in our terms and conditions of sale. We will then send you the return address.

The product must be sent back within 14 days of your request, unopened and in its original packaging. For hygiene reasons, products unsealed after delivery cannot be taken back. Return costs are borne by you.

We refund you within 14 days of your request, including the original delivery costs (based on the standard rate), using the payment method used for the order. We may withhold the refund until we have received the returned product.

Damaged, defective or incorrect product: please let us know as soon as possible (ideally within 3 days) with a photo of the product and its packaging. We will replace or refund it free of charge. In all cases you benefit from the 2-year legal guarantee of conformity.